SHIPPING

DELIVERY TIME-FRAME:

Order are dispatched within 1-2 days of us accepting the Order.

SHIPPING COSTS AUSTRALIA:

Standard Shipping – $8
Orders $70 or over – Free (Standard Post)
Need It Urgent – $15 (Express Post)

Shipping times are estimated below:
Standard Post 2-5 business days depending on your location within Australia
Express Post 1-3 business days depending on your location with Australia

Western Australia (WA) customers:

Standard Post 4-6 business days
Express Post 1-3 business days

SHIPPING COSTS NEW ZEALAND:

Standard Shipping - $10

Orders $70 or over – Free (Standard Post)

Shipping time 7-10 business days

SHIPPING COSTS UK and US:

Standard Shipping - $20

Orders $70 or over – Free (Standard Post)

Shipping time 10-15 business days

Please refer to the AUSTRALIA POST website for more accurate delivery times depending on your location.

RETURN AND REFUNDS

CHANGE OF MIND

We offer refunds for change of mind within 30 days of receipt, provided the product is in good condition and only lightly sampled (being less than ¼ used). Once approved, you will be refunded the price (excluding shipping costs).

INCORRECT OR FAULTY PRODUCT

If you have received incorrect, damaged or faulty product, please submit a return request, including a photo of the fault, for us to access.  We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.  Once approved, you will be refunded the price (including shipping costs). 

HOW TO MAKE A RETURN

To make a return, please:

  • return the product in the mailer box and post it to: 12 Murray Street, Armadale, VIC 3143;
  • include your order number inside the box so we can track your order and payment method; and
  • Email us at info@arithmosskin.com.auwithin that time if you are not satisfied with your purchase and quote your order number and the reason for refund.

Please allow up to 10 business days for your return to be processed. You will be notified by email once your return is received, and again once your refund has been processed.

Please note, we are not responsible for returned product that is lost in transit and recommend you consider obtaining insurance.

MISSING ITEMS

Email us at info@arithmosskin.com.au and include your order confirmation number in the subject line so we can help to resolve your issues promptly.